Purple Ocean — Refund & Returns Policy

Last updated: September 9, 2026

We want you to feel confident ordering Purple Ocean. This policy explains our standard return rules, our 90-Day Money-Back Guarantee, subscription refunds, and how we handle damaged, defective, missing, or incorrect orders.

Standard 14-Day Returns

For one-time purchases that are not covered by our 90-Day Money-Back Guarantee, you may request a return within 14 days of delivery.

To qualify for a standard return:

• The product must be unopened, unused, and in its original sealed packaging.
• You must contact us within 14 days of the carrier-confirmed delivery date.
• You must provide your order number or other reasonable proof of purchase.

Opened products are not eligible for a standard 14-day return.

To request a return, contact us at hello@trypurpleocean.com before sending anything back. If your return is approved, we will provide the correct return address and instructions.

Do not send products back without prior approval. Unauthorized returns may not be accepted or refunded.

90-Day Money-Back Guarantee

Our 90-Day Money-Back Guarantee is available on:

• your first eligible subscription purchase; or
• your first eligible Buy 2 + Get 1 Free purchase.

The guarantee begins on the date your order is delivered.

The guarantee is limited to one qualifying claim per customer, household, shipping address, payment method, or account.

Because Purple Ocean is designed for consistent use, we encourage you to use it consistently for at least 20–30 nights before deciding whether it is right for you. This is a recommendation, not a mandatory minimum-use requirement.

How the 90-Day Guarantee Works

Under the guarantee, one pouch may be opened and used as your trial pouch.

You do not need to physically return the one permitted opened trial pouch.

If your eligible order contains additional pouches, those additional pouches must remain unopened, unused, and sealed to qualify for their portion of the refund.

For example, on a Buy 2 + Get 1 Free order:

• One pouch may be opened and used.
• The other two pouches must remain sealed and unopened.
• To receive a full refund of the eligible product purchase price, the two unopened pouches must be returned to us.

If an additional pouch beyond the permitted trial pouch has been opened, that additional opened pouch is not refundable. Any eligible refund will be reduced accordingly based on the amount actually paid for the order.

How to Request a Guarantee Refund

Contact hello@trypurpleocean.com within 90 days of delivery and include:

• Your name
• Your order number
• A short explanation of why Purple Ocean was not right for you
• A clear photo of the opened trial pouch

We may request additional reasonable information when necessary to verify your order or claim.

If unopened pouches must be returned, we will provide the correct return address and instructions after confirming that your request is eligible.

If your claim relates to a subscription, you must also complete the subscription cancellation process described below before the guarantee refund can be issued.

Subscription Orders and Guarantee Claims

Your first eligible subscription purchase may qualify for our 90-Day Money-Back Guarantee as described above.

If you request a 90-Day Money-Back Guarantee refund for a subscription purchase, you must cancel the associated subscription through the Purple Ocean Manage Subscription portal before your refund can be issued.

Submitting a refund request does not automatically cancel your subscription.

After we confirm that your guarantee request is eligible, you must complete the normal subscription cancellation process. Once the subscription cancellation is confirmed, and any required unopened products have been returned and received, we can complete the eligible refund.

Cancelling your subscription stops future renewals only. It does not automatically cancel or refund an order that has already been charged.

Recurring Subscription Renewals

After your first subscription order, recurring subscription charges and renewal orders are non-refundable once the renewal charge has been processed, except in cases of verified damage, defect, missing or incorrect products, or another error attributable to Purple Ocean or our fulfillment partners.

Customers are responsible for cancelling their subscription before the next renewal charge if they do not wish to receive another shipment.

A refund request, customer-support conversation, return request, or 90-Day Money-Back Guarantee request does not by itself cancel future subscription renewals.

Please see our Subscription & Cancellation Policy for full subscription terms.

Return Shipping

For standard returns and satisfaction-guarantee returns, customers are responsible for return shipping costs.

You must use a trackable shipping method and provide us with the tracking information.

Purple Ocean cannot process a refund for products that are required to be returned but are not received at the designated return facility.

We do not currently provide prepaid return labels for satisfaction or change-of-mind returns.

Original Shipping Charges

Original shipping and handling charges are non-refundable on standard returns or satisfaction-guarantee claims.

For example, the original $7.99 shipping charge on a one-time purchase is not included in a satisfaction refund.

This does not apply when the return or replacement is required because of a verified error by Purple Ocean or our fulfillment partners.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or contains the wrong product, contact hello@trypurpleocean.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos or video of the product and packaging where relevant

Once the issue has been verified, we will arrange an appropriate replacement or refund at no additional cost to you.

These claims are handled separately from the 90-Day Money-Back Guarantee.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when ordering.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before the order enters fulfillment, but changes cannot be guaranteed once processing has begun.

Orders that are lost, delayed, returned, or misdelivered because of an incorrect or incomplete address provided by the customer may not qualify for a refund, replacement, or free reshipment.

Refund Processing

For returns requiring physical products to be sent back, refunds are issued only after the required products have been received and inspected.

For subscription guarantee claims, the associated subscription must also have been cancelled before the refund can be issued.

Once all applicable refund conditions have been satisfied, Purple Ocean will issue the eligible refund to your original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact hello@trypurpleocean.com.

Fraud, Abuse, and Resale

Our guarantee is intended to allow genuine customers to try Purple Ocean with confidence.

We reserve the right to deny or limit refunds where we reasonably determine that a claim involves:

• Fraudulent or misleading information
• Repeated guarantee or refund claims
• Multiple accounts or identities used to circumvent the policy
• Repeated claims associated with the same household, shipping address, or payment method
• Unauthorized resale or commercial purchasing
• Manipulation or abuse of promotions, discounts, or the guarantee
• Products that have been intentionally damaged, altered, or misused

Products purchased for resale are not eligible for our satisfaction guarantee.

Purchases From Other Sellers

This policy applies to eligible purchases made directly through trypurpleocean.com.

If Purple Ocean products are later sold through authorized third-party retailers or marketplaces, purchases made through those sellers will generally be subject to that seller's own refund and return policies unless otherwise stated.

Contact Us

Questions about returns or refunds can be sent to:

Purple Ocean
Operated by Hookrate MB
hello@trypurpleocean.com

Nothing in this policy limits any consumer rights that cannot legally be waived or excluded under applicable law.