Purple Ocean — Shipping Policy

Last updated: September 9, 2026

This Shipping Policy explains how Purple Ocean orders are processed, shipped, tracked, and handled if a delivery issue occurs.

1. Shipping Destinations

Purple Ocean currently ships within the United States only.

If a shipping address cannot be serviced, we may cancel the affected order and issue any applicable refund to the original payment method.

2. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing may occasionally take longer during product launches, promotional periods, holidays, unusually high order volumes, or circumstances outside our reasonable control.

3. Shipping Rates

Our current standard U.S. shipping rates are:

• Subscription orders: FREE standard U.S. shipping
• One-time purchases: $7.99 standard U.S. shipping

Any applicable shipping charge will be displayed before you complete your purchase.

Shipping promotions or rates may change from time to time. The shipping terms shown at checkout when an order is placed apply to that order.

4. Estimated Delivery Time

Once your order has shipped, standard U.S. delivery typically takes 3–5 business days.

Delivery estimates begin after the order has been transferred to the shipping carrier and do not include order-processing time.

Shipping and delivery dates are estimates and are not guaranteed.

Actual delivery times may vary depending on destination, carrier capacity, weather, holidays, service disruptions, or other circumstances outside our reasonable control.

5. Tracking Your Order

Once your order ships, we will generally send a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to begin updating in the carrier's system.

If tracking has not updated after that period or you have questions about your shipment, contact us at hello@trypurpleocean.com.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address when placing your order.

If you notice an error, contact us at hello@trypurpleocean.com as soon as possible.

We will make reasonable efforts to correct an address before an order enters fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

Purple Ocean is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Orders affected by customer-provided address errors may not qualify for a free replacement, refund, or reshipment.

7. Shipping Delays

Although we work to meet our estimated delivery windows, carrier delays may occasionally occur.

Delays may result from circumstances including:

• Severe weather or natural events
• Carrier disruptions or service outages
• Peak shipping periods or holidays
• Incorrect or incomplete delivery information
• Other circumstances outside Purple Ocean's reasonable control

A delayed shipment does not automatically qualify for a refund.

If your package appears significantly delayed, contact us and we will help investigate the shipment.

8. Lost Packages

If tracking indicates that your package has been lost in transit or has stopped moving for an unusual period, contact us at hello@trypurpleocean.com.

We may work with the shipping carrier to investigate the shipment.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

9. Packages Marked as Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your delivery location and any safe-drop areas
• Ask other members of your household
• Check with neighbors where appropriate
• Contact the shipping carrier for additional delivery information

If you are still unable to locate the package, contact us and we will do our best to assist with an investigation.

A carrier-confirmed delivery does not automatically qualify an order for a refund or replacement. Resolutions are reviewed based on the circumstances of the shipment.

10. Returned-to-Sender and Refused Packages

Please do not refuse a Purple Ocean shipment unless instructed to do so by our support team.

If a package is returned to our fulfillment facility because of:

• An incorrect or incomplete address
• Failure to collect the package
• Refused delivery
• Another customer-caused delivery issue

we will review the order once the package is received back.

Depending on the circumstances, we may offer reshipment or an eligible product refund.

Additional shipping costs may apply to reship an order where the return was caused by incorrect customer-provided information or refusal of delivery.

Original shipping charges, including the $7.99 one-time purchase shipping charge, are generally non-refundable in these circumstances.

Free subscription shipping will not be retroactively charged solely because an order is returned.

11. Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at hello@trypurpleocean.com.

Please include:

• Your name
• Your order number
• A description of the issue
• Clear photos or video where relevant

If we verify that the issue resulted from damage, a fulfillment error, or an incorrect shipment, we will provide an appropriate replacement or refund at no additional cost to you.

These issues are handled separately from our 90-Day Money-Back Guarantee.

12. Refunds and Returns

Shipping-related refunds and product returns are also subject to our Refund & Returns Policy.

Please review that policy for information regarding standard returns, the 90-Day Money-Back Guarantee, return postage, and refund processing.

13. Contact Us

For questions about shipping, tracking, or delivery:

Purple Ocean
Operated by Hookrate MB
hello@trypurpleocean.com

Nothing in this Shipping Policy limits any consumer rights that cannot legally be waived or excluded.